Operational Reporting Automation with WhatsApp Agent
Introduction
A leader in the construction and road works sector faced a common challenge for many companies in the industry: efficient management of daily worker reporting. The need to collect detailed information on activities performed, vehicle usage, and related documentation led to the development of an innovative solution based on artificial intelligence and automation.
The Challenge
Before implementing the solution, the company faced several critical issues:
- Inconsistent and often incomplete reporting
- Low punctuality in daily data collection
- Difficulty managing different formats (voice notes, images, text)
- Absence of automated follow-ups
- Impossibility of structured analysis of collected data
The Solution
an integrated system was developed combining a conversational agent on Voiceflow, integration with WhatsApp, Make automations, and Whisper for transcription.
1. Automatic Message Management
The orchestrator flow analyzes the type of content received: text, images, or voice notes, which are transcribed and archived.
2. Intelligent Follow-up System
Every day at 6 PM, the agent automatically sends a message to workers for reporting, handling delays and follow-ups.
"With the WhatsApp conversational agent, we completely digitized the reporting process, significantly reducing the time required and ensuring structured and punctual data collection."
Want similar results for your company?
Tell us about your challenge. We'll find the right AI solution for your business together.
Let's Talk