AI Customer Support and Dynamic Order Tracking for Ecommerce

18 July 2024
Giuseppe Romano, CEO Ecommerceparts

The Problem

An ecommerce on eBay received about 500 emails a day with repetitive questions ('Where is my package?').

The Solution

An AI chatbot on WhatsApp automates answers and order tracking, reducing daily emails by about 200 units.

"Thanks to Martes AI, we revolutionized our customer service. Their AI chatbot on WhatsApp drastically reduced the number of daily emails and improved efficiency."

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Giuseppe Romano
CEO Ecommerceparts

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